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Beyond IT: AI-powered Service Management for all Business Teams

Join HDI, Freshworks and other industry experts on July 16th at 1 PM EDT to explore the opportunities and challenges raised by AI for service management. In this webinar, you'll learn how AI-powered service management can unify the business enterprise to instantly resolve employee queries, automate tasks, streamline employee workflows and personalize employee interactions. Register now to learn more!
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Join us this year in Orlando, for what's sure to be an unforgettable event!

Register early to take advantage of Super Saver rates.
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Get Our Latest Report!

Fresh off the presses is our latest edition of the State of Technical Support for 2024. Learn about job growth, AI, emotional intelligence, leadership, and more in this year's report. Get your complimentary copy now!

Supporting AI in the Support Center is Not Easy!

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Expand your Service Management and Technical Support skills . . .

Check out HDI Training Courses

Expand your Service Management skills and knowledge with the tools and credentials needed to excel in your role, drive organizational success, and deliver exceptional service experiences.
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HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

  • Expand your network
  • Connect with innovative solution providers
  • Accelerate your career
  • Keep abreast of trends and innovations
  • Be inspired and invigorated

Mark your calendar for our upcoming events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

HDI Events

Service Management World

Service Management World
November 17-21, 2024 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

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SupportWorld Live
May 18-23, 2025 | Las Vegas, NV

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

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Leading the technical support field with tips and insights from experts around the globe.

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