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Supporting AI in the Support Center is Not Easy!

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Show Me the Value: Building IT’s Narrative

Join HDI and GoTo Technologies on May 21st at 1:00 PM EST for an exclusive webinar where we will dive into the many reasons IT departments often face challenges in demonstrating their value to the broader organization. Addressing these challenges involves clear communication, aligning IT initiatives with business objectives, and developing metrics that can effectively measure the impact of IT on the organization's success. Join this informative and insightful webinar to learn how to build your value story.
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Expand your Service Management skills and knowledge with the tools and credentials needed to excel in your role, drive organizational success, and deliver exceptional service experiences.
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HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

  • Expand your network
  • Connect with innovative solution providers
  • Accelerate your career
  • Keep abreast of trends and innovations
  • Be inspired and invigorated

Mark your calendar for our upcoming events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

HDI Events



Service Management World

Service Management World
November 17-21, 2024 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

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SupportWorld Live
May 18-23, 2025 | Las Vegas, NV

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

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Leading the technical support field with tips and insights from experts around the globe.

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Become an HDI Featured Contributor in 2024!

June 13, 2024

Now’s your chance to join a blogging team of IT service and support professionals who...

Five Reasons Why The IT Experience Sucks

June 13, 2024

Five Reasons Why The IT Experience Sucks

Good Leaders Ask the Right Questions

June 10, 2024

Good Leaders Ask the Right Questions

The Paradox of Incident Management

June 10, 2024

The Paradox of Incident Management

Oxytocin of a Handshake: The Power of Human Connection

June 3, 2024

Oxytocin of a Handshake: The Power of Human Connection