HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Aug 19, 2025 - Aug 20, 2025 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Price: $1,799.00	Troubleshooting and Problem-Solving Bootcamp Aug 19, 2025 - Aug 20, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 20, 2025 - Aug 22, 2025 HDI, Virtual Classroom	KCS Principles Price: $1,999.00	KCS Principles Aug 20, 2025 - Aug 22, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 22, 2025 - Aug 22, 2025 HDI, Virtual Classroom	HDI Customer Service Representative Price: $999.00 Guaranteed To Run	HDI Customer Service Representative Aug 22, 2025 - Aug 22, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 26, 2025 - Aug 27, 2025 HDI, Virtual Classroom	Service Level Management Principles Price: $1,999.00	Service Level Management Principles Aug 26, 2025 - Aug 27, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 27, 2025 - Aug 28, 2025 HDI, Virtual Classroom	Foundations in Service and Support Metrics Price: $1,929.00	Foundations in Service and Support Metrics Aug 27, 2025 - Aug 28, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 04, 2025 - Sep 05, 2025 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,699.00 Guaranteed To Run	HDI Support Center Analyst Sep 04, 2025 - Sep 05, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 08, 2025 - Sep 10, 2025 HDI, Virtual Classroom	HDI Support Center Manager Before Jul 14, 2025: Price: $2,199.00 On or after Jul 14, 2025: Price: $2,299.00	HDI Support Center Manager Sep 08, 2025 - Sep 10, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 10, 2025 - Sep 12, 2025 HDI, Virtual Classroom	ITIL® 4 Foundation Before Jul 16, 2025: Price: $2,399.00 On or after Jul 16, 2025: Price: $2,499.00	ITIL® 4 Foundation Sep 10, 2025 - Sep 12, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 11, 2025 - Sep 12, 2025 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Jul 17, 2025: Price: $1,699.00 On or after Jul 17, 2025: Price: $1,799.00	HDI Desktop Advanced Support Technician Sep 11, 2025 - Sep 12, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 16, 2025 - Sep 17, 2025 HDI, Virtual Classroom	HDI Support Center Team Lead Before Jul 22, 2025: Price: $1,799.00 Guaranteed To Run On or after Jul 22, 2025: Price: $1,899.00 Guaranteed To Run	HDI Support Center Team Lead Sep 16, 2025 - Sep 17, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 7 seats left Only 7 seats left
Sep 16, 2025 - Sep 17, 2025 HDI, Virtual Classroom	Applied Knowledge Management Before Jul 22, 2025: Price: $1,899.00 On or after Jul 22, 2025: Price: $1,999.00	Applied Knowledge Management Sep 16, 2025 - Sep 17, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 17, 2025 - Sep 19, 2025 HDI, Virtual Classroom	KCS Principles Before Jul 23, 2025: Price: $1,899.00 On or after Jul 23, 2025: Price: $1,999.00	KCS Principles Sep 17, 2025 - Sep 19, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 18, 2025 - Sep 19, 2025 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Jul 24, 2025: Price: $1,699.00 On or after Jul 24, 2025: Price: $1,799.00	Troubleshooting and Problem-Solving Bootcamp Sep 18, 2025 - Sep 19, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 24, 2025 - Sep 25, 2025 HDI, Virtual Classroom	Problem Management Principles Before Jul 30, 2025: Price: $1,899.00 On or after Jul 30, 2025: Price: $1,999.00	Problem Management Principles Sep 24, 2025 - Sep 25, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 24, 2025 - Sep 26, 2025 HDI, Virtual Classroom	HDI Support Center Director Before Jul 30, 2025: Price: $2,799.00 On or after Jul 30, 2025: Price: $2,899.00	HDI Support Center Director Sep 24, 2025 - Sep 26, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description