HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Oct 16, 2023 - Oct 18, 2023 HDI, Virtual Classroom	XLA Foundation Price: $1,899.00 Guaranteed To Run	XLA Foundation Oct 16, 2023 - Oct 18, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Only 6 seats left
Oct 16, 2023 - Oct 17, 2023 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Price: $1,699.00	Troubleshooting and Problem-Solving Bootcamp Oct 16, 2023 - Oct 17, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Oct 18, 2023 - Oct 20, 2023 HDI, Virtual Classroom	HDI Support Center Manager Price: $1,999.00 Guaranteed To Run	HDI Support Center Manager Oct 18, 2023 - Oct 20, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.
Oct 23, 2023 - Oct 25, 2023 HDI, Virtual Classroom	HDI Support Center Director Price: $2,899.00 Guaranteed To Run	HDI Support Center Director Oct 23, 2023 - Oct 25, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Only 8 seats left
Oct 25, 2023 - Oct 27, 2023 HDI, Virtual Classroom	ITIL® 4 Foundation Price: $1,999.00 Guaranteed To Run	ITIL® 4 Foundation Oct 25, 2023 - Oct 27, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Only 2 seats left
Oct 30, 2023 - Oct 31, 2023 HDI, Virtual Classroom	Problem Management Principles Price: $1,799.00 Guaranteed To Run	Problem Management Principles Oct 30, 2023 - Oct 31, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.
Nov 02, 2023 - Nov 03, 2023 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,599.00 Guaranteed To Run	HDI Support Center Analyst Nov 02, 2023 - Nov 03, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Only 4 seats left
Nov 06, 2023 - Nov 06, 2023 HDI, Virtual Classroom	Essence of Experience Price: $999.00	Essence of Experience Nov 06, 2023 - Nov 06, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Nov 06, 2023 - Nov 07, 2023 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,699.00 Guaranteed To Run	HDI Desktop Advanced Support Technician Nov 06, 2023 - Nov 07, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.
Nov 08, 2023 - Nov 09, 2023 HDI, Virtual Classroom	Incident Management Principles Price: $1,799.00	Incident Management Principles Nov 08, 2023 - Nov 09, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Nov 16, 2023 - Nov 17, 2023 HDI, Virtual Classroom	Foundations in Service and Support Metrics Price: $1,699.00	Foundations in Service and Support Metrics Nov 16, 2023 - Nov 17, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Nov 17, 2023 - Nov 17, 2023 HDI, Virtual Classroom	HDI Customer Service Representative Price: $999.00	HDI Customer Service Representative Nov 17, 2023 - Nov 17, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Nov 27, 2023 - Nov 28, 2023 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Before Oct 02, 2023: Price: $1,699.00 On or after Oct 02, 2023: Price: $1,799.00	Artificial Intelligence in the Support Organization Nov 27, 2023 - Nov 28, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Nov 27, 2023 - Nov 28, 2023 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Oct 02, 2023: Price: $1,599.00 Guaranteed To Run On or after Oct 02, 2023: Price: $1,699.00 Guaranteed To Run	Troubleshooting and Problem-Solving Bootcamp Nov 27, 2023 - Nov 28, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.
Nov 29, 2023 - Dec 01, 2023 HDI, Virtual Classroom	HDI Support Center Manager Before Oct 04, 2023: Price: $1,899.00 On or after Oct 04, 2023: Price: $1,999.00	HDI Support Center Manager Nov 29, 2023 - Dec 01, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Only 6 seats left

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description