HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Mar 17, 2026 - Mar 18, 2026 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Jan 20, 2026: Price: $1,699.00 On or after Jan 20, 2026: Price: $1,799.00	Troubleshooting and Problem-Solving Bootcamp Mar 17, 2026 - Mar 18, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 19, 2026 - Mar 20, 2026 HDI, Virtual Classroom	Problem Management Principles Before Jan 22, 2026: Price: $1,829.00 On or after Jan 22, 2026: Price: $1,929.00	Problem Management Principles Mar 19, 2026 - Mar 20, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 24, 2026 - Mar 25, 2026 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Jan 27, 2026: Price: $1,829.00 On or after Jan 27, 2026: Price: $1,929.00	Foundations in Service and Support Metrics Mar 24, 2026 - Mar 25, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 25, 2026 - Mar 27, 2026 HDI, Virtual Classroom	HDI Support Center Director Before Jan 28, 2026: Price: $2,799.00 On or after Jan 28, 2026: Price: $2,899.00	HDI Support Center Director Mar 25, 2026 - Mar 27, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 31, 2026 - Apr 01, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Feb 03, 2026: Price: $1,599.00 On or after Feb 03, 2026: Price: $1,699.00	HDI Support Center Analyst Mar 31, 2026 - Apr 01, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Apr 07, 2026 - Apr 08, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Feb 10, 2026: Price: $1,699.00 On or after Feb 10, 2026: Price: $1,799.00	HDI Desktop Advanced Support Technician Apr 07, 2026 - Apr 08, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Apr 08, 2026 - Apr 10, 2026 HDI, Virtual Classroom	ITIL® 4 Foundation Before Feb 11, 2026: Price: $2,399.00 On or after Feb 11, 2026: Price: $2,499.00	ITIL® 4 Foundation Apr 08, 2026 - Apr 10, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Apr 21, 2026 - Apr 23, 2026 HDI, Virtual Classroom	HDI Desktop Support Manager Before Feb 24, 2026: Price: $2,199.00 On or after Feb 24, 2026: Price: $2,299.00	HDI Desktop Support Manager Apr 21, 2026 - Apr 23, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Apr 24, 2026 - Apr 24, 2026 HDI, Virtual Classroom	HDI Customer Service Representative Before Feb 27, 2026: Price: $899.00 On or after Feb 27, 2026: Price: $999.00	HDI Customer Service Representative Apr 24, 2026 - Apr 24, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Apr 28, 2026 - Apr 29, 2026 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Before Mar 03, 2026: Price: $1,829.00 On or after Mar 03, 2026: Price: $1,929.00	Artificial Intelligence in the Support Organization Apr 28, 2026 - Apr 29, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 05, 2026 - May 06, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Mar 10, 2026: Price: $1,599.00 On or after Mar 10, 2026: Price: $1,699.00	HDI Support Center Analyst May 05, 2026 - May 06, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 07, 2026 - May 08, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Mar 12, 2026: Price: $1,699.00 On or after Mar 12, 2026: Price: $1,799.00	HDI Desktop Advanced Support Technician May 07, 2026 - May 08, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 26, 2026 - May 28, 2026 HDI, Virtual Classroom	Experience Foundation Before Mar 31, 2026: Price: $1,899.00 On or after Mar 31, 2026: Price: $1,999.00	Experience Foundation May 26, 2026 - May 28, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jun 02, 2026 - Jun 03, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Apr 07, 2026: Price: $1,599.00 On or after Apr 07, 2026: Price: $1,699.00	HDI Support Center Analyst Jun 02, 2026 - Jun 03, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jun 09, 2026 - Jun 10, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Apr 14, 2026: Price: $1,699.00 On or after Apr 14, 2026: Price: $1,799.00	HDI Desktop Advanced Support Technician Jun 09, 2026 - Jun 10, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

1 2 3 4 5

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description