At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Sep 23, 2024 - Sep 24, 2024
HDI, Virtual Classroom
Incident Management Principles Before Jul 29, 2024:
Price: $1,829.00


On or after Jul 29, 2024:
Price: $1,929.00
Sep 23, 2024 - Sep 24, 2024
HDI, Virtual Classroom
Artificial Intelligence in the Support Organization Before Jul 29, 2024:
Price: $1,829.00


On or after Jul 29, 2024:
Price: $1,929.00
Sep 25, 2024 - Sep 27, 2024
HDI, Virtual Classroom
HDI Support Center Director Before Jul 31, 2024:
Price: $2,799.00


On or after Jul 31, 2024:
Price: $2,899.00
Sep 30, 2024 - Oct 01, 2024
HDI, Virtual Classroom
HDI Support Center Analyst Before Aug 05, 2024:
Price: $1,599.00


On or after Aug 05, 2024:
Price: $1,699.00
Oct 02, 2024 - Oct 04, 2024
HDI, Virtual Classroom
HDI Support Center Manager Before Aug 07, 2024:
Price: $2,199.00


On or after Aug 07, 2024:
Price: $2,299.00
Oct 07, 2024 - Oct 08, 2024
HDI, Virtual Classroom
Problem Management Principles Before Aug 12, 2024:
Price: $1,829.00


On or after Aug 12, 2024:
Price: $1,929.00
Oct 09, 2024 - Oct 11, 2024
HDI, Virtual Classroom
HDI Desktop Support Manager Before Aug 14, 2024:
Price: $2,199.00


On or after Aug 14, 2024:
Price: $2,299.00
Oct 10, 2024 - Oct 11, 2024
HDI, Virtual Classroom
HDI Support Center Team Lead Before Aug 15, 2024:
Price: $1,799.00


On or after Aug 15, 2024:
Price: $1,899.00
Oct 16, 2024 - Oct 18, 2024
HDI, Virtual Classroom
ITIL® 4 Foundation Before Aug 22, 2024:
Price: $1,999.00


On or after Aug 22, 2024:
Price: $2,099.00
Oct 18, 2024 - Oct 18, 2024
HDI, Virtual Classroom
HDI Customer Service Representative Before Aug 23, 2024:
Price: $899.00


On or after Aug 23, 2024:
Price: $999.00
Oct 21, 2024 - Oct 23, 2024
HDI, Virtual Classroom
KCS Principles Before Aug 26, 2024:
Price: $1,899.00


On or after Aug 26, 2024:
Price: $1,999.00
Oct 24, 2024 - Oct 25, 2024
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Before Aug 29, 2024:
Price: $1,699.00


On or after Aug 29, 2024:
Price: $1,799.00
Oct 28, 2024 - Oct 29, 2024
HDI, Virtual Classroom
Experience Practitioner Before Sep 02, 2024:
Price: $1,899.00


On or after Sep 02, 2024:
Price: $1,999.00
Nov 04, 2024 - Nov 04, 2024
HDI, Virtual Classroom
Experience Essentials Before Sep 09, 2024:
Price: $899.00


On or after Sep 09, 2024:
Price: $999.00
Nov 04, 2024 - Nov 05, 2024
HDI, Virtual Classroom
HDI Support Center Analyst Before Sep 09, 2024:
Price: $1,599.00


On or after Sep 09, 2024:
Price: $1,699.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description