At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see your city on the calendar? Please click here to request public training in your area.

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Aug 13, 2021 - Aug 13, 2021
HDI, Virtual Classroom
Workforce Management Principles Before Jun 18, 2021:
Price: $599.00


On or after Jun 18, 2021:
Price: $699.00
Aug 16, 2021 - Aug 17, 2021
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Before Jun 21, 2021:
Price: $1,499.00


On or after Jun 21, 2021:
Price: $1,599.00
Aug 18, 2021 - Aug 20, 2021
HDI, Virtual Classroom
HDI Support Center Manager Before Jun 23, 2021:
Price: $1,899.00


On or after Jun 23, 2021:
Price: $1,999.00
Aug 23, 2021 - Aug 25, 2021
HDI, Virtual Classroom
HDI Support Center Director Before Jun 28, 2021:
Price: $2,799.00


On or after Jun 28, 2021:
Price: $2,899.00
Aug 25, 2021 - Aug 27, 2021
HDI, Virtual Classroom
ITIL® 4 Foundation Before Jun 30, 2021:
Price: $1,699.00


On or after Jun 30, 2021:
Price: $1,799.00
Aug 31, 2021 - Sep 01, 2021
HDI, Virtual Classroom
HDI Support Center Analyst Before Jul 06, 2021:
Price: $1,399.00


On or after Jul 06, 2021:
Price: $1,499.00
Sep 01, 2021 - Sep 01, 2021
HDI, Virtual Classroom
HDI Customer Service Representative Before Jul 07, 2021:
Price: $799.00


On or after Jul 07, 2021:
Price: $899.00
Sep 09, 2021 - Sep 10, 2021
HDI, Virtual Classroom
HDI Support Center Team Lead Before Jul 15, 2021:
Price: $1,599.00


On or after Jul 15, 2021:
Price: $1,699.00
Sep 13, 2021 - Sep 14, 2021
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Before Jul 19, 2021:
Price: $1,499.00


On or after Jul 19, 2021:
Price: $1,599.00
Sep 15, 2021 - Sep 17, 2021
HDI, Virtual Classroom
HDI Support Center Manager Before Jul 21, 2021:
Price: $1,899.00


On or after Jul 21, 2021:
Price: $1,999.00
Sep 20, 2021 - Sep 22, 2021
HDI, Virtual Classroom
KCS Principles Before Jul 26, 2021:
Price: $1,599.00


On or after Jul 26, 2021:
Price: $1,699.00
Sep 23, 2021 - Sep 24, 2021
HDI, Virtual Classroom
HDI Problem Management Professional Before Jul 29, 2021:
Price: $1,599.00


On or after Jul 29, 2021:
Price: $1,699.00
Sep 27, 2021 - Sep 29, 2021
HDI, Virtual Classroom
HDI Desktop Support Manager Before Aug 02, 2021:
Price: $1,899.00


On or after Aug 02, 2021:
Price: $1,999.00
Sep 28, 2021 - Sep 29, 2021
HDI, Virtual Classroom
Troubleshooting and Problem Solving Boot Camp Before Aug 03, 2021:
Price: $1,499.00


On or after Aug 03, 2021:
Price: $1,599.00
Sep 29, 2021 - Sep 30, 2021
HDI, Virtual Classroom
Customer Experience Accelerator Boot Camp Before Aug 04, 2021:
Price: $1,399.00


On or after Aug 04, 2021:
Price: $1,499.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description