At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Jul 06, 2023 - Jul 07, 2023
HDI, Virtual Classroom
HDI Support Center Analyst Before May 11, 2023:
Price: $1,499.00


On or after May 11, 2023:
Price: $1,599.00
Jul 10, 2023 - Jul 11, 2023
HDI, Virtual Classroom
HDI Support Center Team Lead Before May 15, 2023:
Price: $1,699.00


On or after May 15, 2023:
Price: $1,799.00
Jul 12, 2023 - Jul 14, 2023
HDI, Virtual Classroom
HDI Support Center Manager Before May 17, 2023:
Price: $1,899.00


On or after May 17, 2023:
Price: $1,999.00
Jul 17, 2023 - Jul 17, 2023
HDI, Virtual Classroom
Essence of Experience Before May 22, 2023:
Price: $899.00


On or after May 22, 2023:
Price: $999.00
Jul 19, 2023 - Jul 21, 2023
HDI, Virtual Classroom
KCS Principles Before May 24, 2023:
Price: $1,699.00


On or after May 24, 2023:
Price: $1,799.00
Jul 26, 2023 - Jul 28, 2023
HDI, Virtual Classroom
HDI Support Center Manager Before May 31, 2023:
Price: $1,899.00


On or after May 31, 2023:
Price: $1,999.00
Jul 31, 2023 - Aug 01, 2023
HDI, Virtual Classroom
Foundations in Service and Support Metrics Before Jun 05, 2023:
Price: $1,599.00


On or after Jun 05, 2023:
Price: $1,699.00
Jul 31, 2023 - Aug 02, 2023
HDI, Virtual Classroom
ITIL® 4 Foundation Before Jun 05, 2023:
Price: $1,899.00


On or after Jun 05, 2023:
Price: $1,999.00
Aug 03, 2023 - Aug 04, 2023
HDI, Virtual Classroom
Troubleshooting and Problem-Solving Bootcamp Before Jun 08, 2023:
Price: $1,599.00


On or after Jun 08, 2023:
Price: $1,699.00
Aug 04, 2023 - Aug 04, 2023
HDI, Virtual Classroom
HDI Customer Service Representative Before Jun 09, 2023:
Price: $899.00


On or after Jun 09, 2023:
Price: $999.00
Aug 07, 2023 - Aug 08, 2023
HDI, Virtual Classroom
HDI Support Center Analyst Before Oct 30, 2072:
Price: $1,399.00


On or after Oct 30, 2072:
Price: $1,499.00
Aug 14, 2023 - Aug 16, 2023
HDI, Virtual Classroom
HDI Desktop Support Manager Before Jun 19, 2023:
Price: $1,899.00


On or after Jun 19, 2023:
Price: $1,999.00
Aug 16, 2023 - Aug 18, 2023
HDI, Virtual Classroom
KCS Principles Before Jun 21, 2023:
Price: $1,699.00


On or after Jun 21, 2023:
Price: $1,799.00
Aug 17, 2023 - Aug 18, 2023
HDI, Virtual Classroom
HDI Support Center Team Lead Before Jun 22, 2023:
Price: $1,699.00


On or after Jun 22, 2023:
Price: $1,799.00
Aug 21, 2023 - Aug 22, 2023
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Before Jun 26, 2023:
Price: $1,599.00


On or after Jun 26, 2023:
Price: $1,699.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description