HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Aug 19, 2024 - Aug 21, 2024 HDI, Virtual Classroom	HDI Desktop Support Manager Before Jun 24, 2024: Price: $2,199.00 On or after Jun 24, 2024: Price: $2,299.00	HDI Desktop Support Manager Aug 19, 2024 - Aug 21, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 21, 2024 - Aug 23, 2024 HDI, Virtual Classroom	ITIL® 4 Foundation Before Jun 26, 2024: Price: $1,999.00 On or after Jun 26, 2024: Price: $2,099.00	ITIL® 4 Foundation Aug 21, 2024 - Aug 23, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 26, 2024 - Aug 27, 2024 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Jul 01, 2024: Price: $1,829.00 On or after Jul 01, 2024: Price: $1,929.00	Foundations in Service and Support Metrics Aug 26, 2024 - Aug 27, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 28, 2024 - Aug 29, 2024 HDI, Virtual Classroom	Service Level Management Principles Before Jul 03, 2024: Price: $1,829.00 On or after Jul 03, 2024: Price: $1,929.00	Service Level Management Principles Aug 28, 2024 - Aug 29, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 04, 2024 - Sep 06, 2024 HDI, Virtual Classroom	HDI Support Center Manager Before Jul 10, 2024: Price: $2,199.00 On or after Jul 10, 2024: Price: $2,299.00	HDI Support Center Manager Sep 04, 2024 - Sep 06, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 05, 2024 - Sep 06, 2024 HDI, Virtual Classroom	HDI Support Center Analyst Before Jul 11, 2024: Price: $1,599.00 On or after Jul 11, 2024: Price: $1,699.00	HDI Support Center Analyst Sep 05, 2024 - Sep 06, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 09, 2024 - Sep 10, 2024 HDI, Virtual Classroom	HDI Support Center Team Lead Before Jul 15, 2024: Price: $1,799.00 On or after Jul 15, 2024: Price: $1,899.00	HDI Support Center Team Lead Sep 09, 2024 - Sep 10, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 09, 2024 - Sep 11, 2024 HDI, Virtual Classroom	Experience Foundation Before Jul 15, 2024: Price: $1,899.00 On or after Jul 15, 2024: Price: $1,999.00	Experience Foundation Sep 09, 2024 - Sep 11, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 12, 2024 - Sep 13, 2024 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Jul 18, 2024: Price: $1,699.00 On or after Jul 18, 2024: Price: $1,799.00	Troubleshooting and Problem-Solving Bootcamp Sep 12, 2024 - Sep 13, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 16, 2024 - Sep 18, 2024 HDI, Virtual Classroom	ITIL® 4 Foundation Before Jul 22, 2024: Price: $1,999.00 On or after Jul 22, 2024: Price: $2,099.00	ITIL® 4 Foundation Sep 16, 2024 - Sep 18, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 18, 2024 - Sep 20, 2024 HDI, Virtual Classroom	KCS Principles Before Jul 24, 2024: Price: $1,899.00 On or after Jul 24, 2024: Price: $1,999.00	KCS Principles Sep 18, 2024 - Sep 20, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 23, 2024 - Sep 24, 2024 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Before Jul 29, 2024: Price: $1,829.00 On or after Jul 29, 2024: Price: $1,929.00	Artificial Intelligence in the Support Organization Sep 23, 2024 - Sep 24, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 23, 2024 - Sep 24, 2024 HDI, Virtual Classroom	Incident Management Principles Before Jul 29, 2024: Price: $1,829.00 On or after Jul 29, 2024: Price: $1,929.00	Incident Management Principles Sep 23, 2024 - Sep 24, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 25, 2024 - Sep 27, 2024 HDI, Virtual Classroom	HDI Support Center Director Before Jul 31, 2024: Price: $2,799.00 On or after Jul 31, 2024: Price: $2,899.00	HDI Support Center Director Sep 25, 2024 - Sep 27, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 30, 2024 - Oct 01, 2024 HDI, Virtual Classroom	HDI Support Center Analyst Before Aug 05, 2024: Price: $1,599.00 On or after Aug 05, 2024: Price: $1,699.00	HDI Support Center Analyst Sep 30, 2024 - Oct 01, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description