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HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Oct 11, 2023 - Oct 13, 2023
HDI, Virtual Classroom 		KCS Principles Before Aug 16, 2023:
Price: $1,699.00


On or after Aug 16, 2023:
Price: $1,799.00
Oct 16, 2023 - Oct 18, 2023
HDI, Virtual Classroom 		XLA Foundation Before Aug 21, 2023:
Price: $1,799.00


On or after Aug 21, 2023:
Price: $1,899.00
Oct 18, 2023 - Oct 20, 2023
HDI, Virtual Classroom 		HDI Support Center Manager Before Aug 23, 2023:
Price: $1,899.00


On or after Aug 23, 2023:
Price: $1,999.00
Oct 23, 2023 - Oct 25, 2023
HDI, Virtual Classroom 		HDI Support Center Director Before Aug 28, 2023:
Price: $2,799.00


On or after Aug 28, 2023:
Price: $2,899.00
Oct 25, 2023 - Oct 27, 2023
HDI, Virtual Classroom 		ITIL® 4 Foundation Before Aug 30, 2023:
Price: $1,899.00


On or after Aug 30, 2023:
Price: $1,999.00
Oct 30, 2023 - Oct 31, 2023
HDI, Virtual Classroom 		Problem Management Principles Before Aug 07, 2023:
Price: $1,699.00


On or after Aug 07, 2023:
Price: $1,799.00
Nov 02, 2023 - Nov 03, 2023
HDI, Virtual Classroom 		HDI Support Center Analyst Before Sep 07, 2023:
Price: $1,499.00


On or after Sep 07, 2023:
Price: $1,599.00
Nov 06, 2023 - Nov 06, 2023
HDI, Virtual Classroom 		Essence of Experience Before Sep 11, 2023:
Price: $899.00


On or after Sep 11, 2023:
Price: $999.00
Nov 08, 2023 - Nov 09, 2023
HDI, Virtual Classroom 		Incident Management Principles Before Sep 13, 2023:
Price: $1,699.00


On or after Sep 13, 2023:
Price: $1,799.00
Nov 16, 2023 - Nov 17, 2023
HDI, Virtual Classroom 		Foundations in Service and Support Metrics Before Sep 21, 2023:
Price: $1,599.00


On or after Sep 21, 2023:
Price: $1,699.00
Nov 17, 2023 - Nov 17, 2023
HDI, Virtual Classroom 		HDI Customer Service Representative Before Sep 22, 2023:
Price: $899.00


On or after Sep 22, 2023:
Price: $999.00
Nov 27, 2023 - Nov 28, 2023
HDI, Virtual Classroom 		Artificial Intelligence in the Support Organization Before Oct 02, 2023:
Price: $1,699.00


On or after Oct 02, 2023:
Price: $1,799.00
Nov 27, 2023 - Nov 28, 2023
HDI, Virtual Classroom 		Troubleshooting and Problem-Solving Bootcamp Before Oct 02, 2023:
Price: $1,599.00


On or after Oct 02, 2023:
Price: $1,699.00
Nov 29, 2023 - Dec 01, 2023
HDI, Virtual Classroom 		HDI Support Center Manager Before Oct 04, 2023:
Price: $1,899.00


On or after Oct 04, 2023:
Price: $1,999.00
Nov 30, 2023 - Dec 01, 2023
HDI, Virtual Classroom 		Service Level Management Principles Before Oct 05, 2023:
Price: $1,699.00


On or after Oct 05, 2023:
Price: $1,799.00
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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description