HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Sep 21, 2027 - Sep 22, 2027 HDI, Virtual Classroom	Foundations in Service and Support Metrics Price: $1,799.00	More Info Foundations in Service and Support Metrics Sep 21, 2027 - Sep 22, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Sep 24, 2027 - Sep 24, 2027 HDI, Virtual Classroom	HDI Customer Service Representative Price: $999.00	More Info HDI Customer Service Representative Sep 24, 2027 - Sep 24, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Sep 28, 2027 - Sep 30, 2027 HDI, Virtual Classroom	ITIL® Foundation (Version 5) Price: $2,499.00	More Info ITIL® Foundation (Version 5) Sep 28, 2027 - Sep 30, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 06, 2027 - Oct 08, 2027 HDI, Virtual Classroom	Experience Management and XLA® Foundation Price: $1,999.00	More Info Experience Management and XLA® Foundation Oct 06, 2027 - Oct 08, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 12, 2027 - Oct 13, 2027 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,699.00	More Info HDI Support Center Analyst Oct 12, 2027 - Oct 13, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 14, 2027 - Oct 15, 2027 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,799.00	More Info HDI Desktop Advanced Support Technician Oct 14, 2027 - Oct 15, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 19, 2027 - Oct 21, 2027 HDI, Virtual Classroom	HDI Support Center Manager Price: $2,299.00	More Info HDI Support Center Manager Oct 19, 2027 - Oct 21, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 21, 2027 - Oct 22, 2027 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Price: $1,799.00	More Info Artificial Intelligence in the Support Organization Oct 21, 2027 - Oct 22, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 26, 2027 - Oct 28, 2027 HDI, Virtual Classroom	ITIL® Foundation (Version 5) Price: $2,499.00	More Info ITIL® Foundation (Version 5) Oct 26, 2027 - Oct 28, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 27, 2027 - Oct 27, 2027 HDI, Virtual Classroom	Mastering QA for IT Support & Service Teams Price: $999.00	More Info Mastering QA for IT Support & Service Teams Oct 27, 2027 - Oct 27, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 27, 2027 - Oct 28, 2027 HDI, Virtual Classroom	Problem Management Principles Price: $1,899.00	More Info Problem Management Principles Oct 27, 2027 - Oct 28, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 28, 2027 - Oct 28, 2027 HDI, Virtual Classroom	Coaching for Quality & Capability in the Support Center Price: $999.00	More Info Coaching for Quality & Capability in the Support Center Oct 28, 2027 - Oct 28, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 02, 2027 - Nov 03, 2027 HDI, Virtual Classroom	HDI Support Center Team Lead Price: $1,899.00	More Info HDI Support Center Team Lead Nov 02, 2027 - Nov 03, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 03, 2027 - Nov 05, 2027 HDI, Virtual Classroom	HDI Support Center Director Price: $2,899.00	More Info HDI Support Center Director Nov 03, 2027 - Nov 05, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 03, 2027 - Nov 05, 2027 HDI, Virtual Classroom	KCS Principles Price: $1,999.00	More Info KCS Principles Nov 03, 2027 - Nov 05, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description