HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

HDI 2014 – A Digital Experience

May 13, 2014 - 9:30 a.m. EST

HDI 2014 – A Digital Experience gathered together the greatest hits from the live event in Orlando and wrapped them up in a full day of learning, interactive discussions, networking, polls, and prizes. Log in to view archived content from the 2014 event and plan to join us on May 19, 2015,...


Keys to Success with Effective Problem Management

with James Bolton , Buff Scott, III
Apr 15, 2014 - 1:00 p.m. EST

In this HDI vChapter event, Buff Scott and Jim Bolton discuss fresh approaches to problem management and provide actionable tips on how to address some of the common inhibitors for success.


HDI Buyer's Guide Live: A Remote Support Solutions Spotlight

with Joe Medina-Rios ,
Mar 18, 2014 - 1:00 p.m. EST

This special event brings together three remote support solution providers into one place, presenting their vision, solution philosophy, key innovation, competitive advantage, product insights, and customer experience record. Attend this lively session, then stroll through the sponsor booths...


Mobile Support: Getting Unstuck

with Roy Atkinson , Chad Goulette ,
Feb 18, 2014 - 1:00 p.m. EST

In this interactive panel discussion, Roy Atkinson, Brian Reed, and Chad Goulette will discuss the five-step best practices for enabling mobile support, examine current trends, highlight the latest tools, and share how the higher education world, where supporting...


Metrics for the New World of Support

with Roy Atkinson
Jan 21, 2014 - 1:00 p.m. EST

In this vChapter event, Roy Atkinson will address the need for new metrics in this new world of support and point out new ways to use metrics to show how business goals and customer needs are being met.