HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

5 Reasons Why Remote Support and Access Management Are Critical

with Roy Atkinson , ,
Feb 11, 2020 - 1:00 p.m. EST

In this webinar, we will learn the importance of providing a reliable, secure way for customers, vendors, and remote employees to access the resources they need to do their work, and to receive support where they are, when they need it.


Foresight Is 2020: Trends in Technical Support and Service Management

with Roy Atkinson
Jan 21, 2020 - 1:00 p.m. EST

In this webinar, we will highlight the trends we see on the horizon for technical support and service management as we roar into the 2020s.


Knowledge Management, Enterprise Service Management, and the Customer Journey

with Hannah Price , Roy Atkinson
Dec 10, 2019 - 1:00 p.m. EST

In this webinar, we will explore why knowledge management should be at the heart of ESM, how the customer experience is affected by service management principles and practices, and how the ESM journey and customer journey are related.


4 Building Blocks to Modernize the Service Desk

with John Prestridge , Roy Atkinson
Nov 19, 2019 - 1:00 p.m. EST

In this webinar,we will explain and explore the 4 pillars required to build the modern service desk.


Enterprise Service Management, AI, and Emerging Technologies

with Michael Pott , Roy Atkinson
Oct 22, 2019 - 1:00 p.m. EST
In this webinar, we will explore the current state of ESM, the influences on the adoption of ESM, and the role of artificial intelligence (AI) in the adoption and expansion of ESM.