HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry over 30 years ago, and are the standard for performance improvement at both the organizational and professional levels. We are also wholly committed to the advancement of this community. Whether it be through community membership, best practice resources and content, career networking tools, vendor references, local chapter membership or hosting in person events and meet ups, HDI is the industry’s leading connector and collaborator. That is why thousands of organizations and professionals have leaned on HDI over the years to connect them to the answers that advance their careers, grow their network and improve their customer satisfaction and employee engagement.
HDI’s mission is to advance this industry through community, transformative education and events, and outcome-oriented advisory services. We are now poised at the cusp of digital transformation to lead this industry into the future.
Having walked in your shoes and understood your challenges – and how to translate them in to opportunities and in turn, action – we want to be your trusted advisor and agent for changing your organization and team. We are 100% committed to making you better than when you came to us.