How We Deliver Value
Community: The service and support community is at the heart of everything HDI does. From events to HDI local chapters to our robust and dedicated online community forum: HDIConnect, HDI supports engaging and interactive ways for service leaders to network, solve problems, recruit and make life long connections.
Training and Certification: Through certification and topic-based training, we help individuals and teams develop their skills and knowledge and advance their careers, with particular emphasis on the management tools that improve employee retention and engagement.
Events: HDI Events are the definitive industry gatherings for the technical support and service management community. They unite thousands of service and support leaders each year for premier education, networking, and collaboration. Mark your 2023 calendars for SupportWorld Live (May) and Service Management World (November).
Consulting and Support Center Certification: Our team of expert consultants excel at employing best practices that help organizations manage and optimize their performance, resulting in measurable outcomes for the business. We have over 30 years of hand-on expertise managing complex IT support and service management projects that drive bottom line results and long lasting impacts.
Best Practice Content: As an IT support and service management leader, keeping up with the latest trends and best practices while achieving better business outcomes is no doubt high on your list of priorities. Tap into HDI’s weekly newsletter – SupportWorld – research, articles, blogs and resources to solve your most pressing challenges and ensure you stay current.