HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Oct 21, 2026 - Oct 23, 2026 HDI, Virtual Classroom	Experience Management and XLA® Foundation Price: $1,999.00	More Info Experience Management and XLA® Foundation Oct 21, 2026 - Oct 23, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 29, 2026 - Oct 30, 2026 HDI, Virtual Classroom	Foundations in Service and Support Metrics Price: $1,799.00	More Info Foundations in Service and Support Metrics Oct 29, 2026 - Oct 30, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 03, 2026 - Nov 04, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,699.00	More Info HDI Support Center Analyst Nov 03, 2026 - Nov 04, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 03, 2026 - Nov 04, 2026 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Price: $1,799.00 Guaranteed To Run	More Info Artificial Intelligence in the Support Organization Nov 03, 2026 - Nov 04, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 3 seats left Add to Cart Only 3 seats left
Nov 04, 2026 - Nov 06, 2026 HDI, Virtual Classroom	HDI Support Center Manager Price: $2,299.00 Guaranteed To Run	More Info HDI Support Center Manager Nov 04, 2026 - Nov 06, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 09, 2026 - Nov 10, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,799.00 Guaranteed To Run	More Info HDI Desktop Advanced Support Technician Nov 09, 2026 - Nov 10, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 11, 2026 - Nov 13, 2026 HDI, Virtual Classroom	ITIL® Foundation (Version 5) Price: $2,499.00	More Info ITIL® Foundation (Version 5) Nov 11, 2026 - Nov 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 12, 2026 - Nov 13, 2026 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Price: $1,799.00 Guaranteed To Run	More Info Troubleshooting and Problem-Solving Bootcamp Nov 12, 2026 - Nov 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 17, 2026 - Nov 18, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Before Sep 22, 2026: Price: $1,799.00 On or after Sep 22, 2026: Price: $1,899.00	More Info HDI Support Center Team Lead Nov 17, 2026 - Nov 18, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 20, 2026 - Nov 20, 2026 HDI, Virtual Classroom	HDI Customer Service Representative Before Sep 25, 2026: Price: $899.00 On or after Sep 25, 2026: Price: $999.00	More Info HDI Customer Service Representative Nov 20, 2026 - Nov 20, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 30, 2026 - Dec 01, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Oct 05, 2026: Price: $1,599.00 On or after Oct 05, 2026: Price: $1,699.00	More Info HDI Support Center Analyst Nov 30, 2026 - Dec 01, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 30, 2026 - Nov 30, 2026 HDI, Virtual Classroom	KCS Foundation Before Oct 05, 2026: Price: $899.00 On or after Oct 05, 2026: Price: $999.00	More Info KCS Foundation Nov 30, 2026 - Nov 30, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Dec 01, 2026 - Dec 03, 2026 HDI, Virtual Classroom	HDI Support Center Manager Before Oct 06, 2026: Price: $2,199.00 On or after Oct 06, 2026: Price: $2,299.00	More Info HDI Support Center Manager Dec 01, 2026 - Dec 03, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Dec 02, 2026 - Dec 04, 2026 HDI, Virtual Classroom	ITIL® Foundation (Version 5) Before Oct 06, 2026: Price: $2,499.00 On or after Oct 06, 2026: Price: $2,499.00	More Info ITIL® Foundation (Version 5) Dec 02, 2026 - Dec 04, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Dec 08, 2026 - Dec 09, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Before Oct 13, 2026: Price: $1,799.00 On or after Oct 13, 2026: Price: $1,899.00	More Info HDI Support Center Team Lead Dec 08, 2026 - Dec 09, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description