At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Jan 13, 2023 - Jan 13, 2023
HDI, Virtual Classroom
HDI Customer Service Representative Price: $999.00
Jan 18, 2023 - Jan 20, 2023
HDI, Virtual Classroom
HDI Support Center Manager Price: $1,999.00
Guaranteed To Run
Only 2 seats left
Jan 23, 2023 - Jan 25, 2023
HDI, Virtual Classroom
KCS Principles Price: $1,799.00
Guaranteed To Run
Only 4 seats left
Jan 25, 2023 - Jan 27, 2023
HDI, Virtual Classroom
HDI Support Center Director Price: $2,899.00
Guaranteed To Run
Only 7 seats left
Jan 30, 2023 - Feb 01, 2023
HDI, Virtual Classroom
XLA Foundation Before Dec 05, 2022:
Price: $1,799.00


On or after Dec 05, 2022:
Price: $1,899.00
Feb 02, 2023 - Feb 03, 2023
HDI, Virtual Classroom
HDI Support Center Team Lead Before Dec 08, 2022:
Price: $1,699.00


On or after Dec 08, 2022:
Price: $1,799.00
Feb 06, 2023 - Feb 07, 2023
HDI, Virtual Classroom
HDI Support Center Analyst Before Dec 12, 2022:
Price: $1,499.00


On or after Dec 12, 2022:
Price: $1,599.00
Feb 08, 2023 - Feb 10, 2023
HDI, Virtual Classroom
HDI Desktop Support Manager Before Dec 14, 2022:
Price: $1,899.00


On or after Dec 14, 2022:
Price: $1,999.00
Feb 13, 2023 - Feb 14, 2023
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Before Dec 19, 2022:
Price: $1,599.00


On or after Dec 19, 2022:
Price: $1,699.00
Feb 16, 2023 - Feb 17, 2023
HDI, Virtual Classroom
Foundations in Service and Support Metrics Before Dec 22, 2022:
Price: $1,599.00


On or after Dec 22, 2022:
Price: $1,699.00
Feb 22, 2023 - Feb 24, 2023
HDI, Virtual Classroom
HDI Support Center Manager Before Dec 28, 2022:
Price: $1,899.00
Guaranteed To Run


On or after Dec 28, 2022:
Price: $1,999.00
Guaranteed To Run
Feb 27, 2023 - Feb 27, 2023
HDI, Virtual Classroom
Essence of Experience Before Jan 02, 2023:
Price: $899.00


On or after Jan 02, 2023:
Price: $999.00
Mar 02, 2023 - Mar 03, 2023
HDI, Virtual Classroom
HDI Support Center Analyst Before Jan 05, 2023:
Price: $1,499.00


On or after Jan 05, 2023:
Price: $1,599.00
Mar 06, 2023 - Mar 07, 2023
HDI, Virtual Classroom
AI and Automation in the Support Organization Before Jan 09, 2023:
Price: $1,699.00


On or after Jan 09, 2023:
Price: $1,799.00
Mar 09, 2023 - Mar 10, 2023
HDI, Virtual Classroom
HDI Problem Management Professional Before Jan 05, 2023:
Price: $1,699.00


On or after Jan 05, 2023:
Price: $1,799.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description