At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Mar 13, 2023 - Mar 15, 2023
HDI, Virtual Classroom
KCS Principles Before Jan 16, 2023:
Price: $1,699.00


On or after Jan 16, 2023:
Price: $1,799.00
Mar 15, 2023 - Mar 17, 2023
HDI, Virtual Classroom
HDI Support Center Manager Before Jan 18, 2023:
Price: $1,899.00


On or after Jan 18, 2023:
Price: $1,999.00
Mar 20, 2023 - Mar 21, 2023
HDI, Virtual Classroom
Troubleshooting and Problem Solving Boot Camp Before Jan 23, 2023:
Price: $1,599.00


On or after Jan 23, 2023:
Price: $1,699.00
Mar 22, 2023 - Mar 24, 2023
HDI, Virtual Classroom
ITIL® 4 Foundation Before Jan 25, 2023:
Price: $1,899.00


On or after Jan 25, 2023:
Price: $1,999.00
Mar 29, 2023 - Mar 31, 2023
HDI, Virtual Classroom
HDI Support Center Manager Before Feb 01, 2023:
Price: $1,899.00


On or after Feb 01, 2023:
Price: $1,999.00
Apr 03, 2023 - Apr 04, 2023
HDI, Virtual Classroom
HDI Support Center Analyst Before Feb 06, 2023:
Price: $1,499.00


On or after Feb 06, 2023:
Price: $1,599.00
Apr 05, 2023 - Apr 06, 2023
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Before Feb 08, 2023:
Price: $1,599.00


On or after Feb 08, 2023:
Price: $1,699.00
Apr 10, 2023 - Apr 12, 2023
HDI, Virtual Classroom
HDI Support Center Director Before Feb 13, 2023:
Price: $2,799.00


On or after Feb 13, 2023:
Price: $2,899.00
Apr 13, 2023 - Apr 14, 2023
HDI, Virtual Classroom
HDI Support Center Team Lead Before Feb 16, 2023:
Price: $1,699.00


On or after Feb 16, 2023:
Price: $1,799.00
Apr 14, 2023 - Apr 14, 2023
HDI, Virtual Classroom
HDI Customer Service Representative Before Feb 17, 2023:
Price: $899.00


On or after Feb 17, 2023:
Price: $999.00
Apr 17, 2023 - Apr 19, 2023
HDI, Virtual Classroom
HDI Support Center Manager Before Feb 20, 2023:
Price: $1,899.00


On or after Feb 20, 2023:
Price: $1,999.00
Apr 19, 2023 - Apr 21, 2023
HDI, Virtual Classroom
KCS Principles Before Feb 22, 2023:
Price: $1,699.00


On or after Feb 22, 2023:
Price: $1,799.00
Apr 26, 2023 - Apr 28, 2023
HDI, Virtual Classroom
HDI Desktop Support Manager Before Mar 01, 2023:
Price: $1,899.00


On or after Mar 01, 2023:
Price: $1,999.00
Apr 26, 2023 - Apr 28, 2023
HDI, Virtual Classroom
ITIL® 4 Foundation Before Mar 01, 2023:
Price: $1,899.00


On or after Mar 01, 2023:
Price: $1,999.00
May 08, 2023 - May 09, 2023
HDI, Virtual Classroom
Foundations in Service and Support Metrics Before Mar 13, 2023:
Price: $1,599.00


On or after Mar 13, 2023:
Price: $1,699.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description