There are many ways for you to continue your professional development. If you particiapte in any HDI-offered activity, it will automatically be added to your professional development transcript. Below you'll find a complet list of pre-approved activites and ideas. To narrow the range of ideas listed, use the category selector or enter text into the keywords field. Then click the search button.
There are many ways for you to continue your professional development. If you particiapte in any HDI-offered activity, it will automatically be added to your professional development transcript. Below you'll find a complet list of pre-approved activites and ideas. To narrow the range of ideas listed, use the category selector or enter text into the keywords field. Then click the search button.
Matching Ideas
ITIL® and ITSM – The Big Picture
HDI Education,
6 PDUs
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Understand what ITSM and ITIL really mean and how the processes relate.
Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.
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ITIL® Foundation
HDI Education,
20 PDUs
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Learn the language of IT Service Management and the processes that support it.
Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.
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ITIL® v3 Lite
HDI Education,
6 PDUs
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Gain awareness and understanding of the ITIL v3 best practice framework.
Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.
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KCS Foundation
HDI Education,
6 PDUs
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Learn and implement knowledge management best practices.
Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.
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KCS Principles
HDI Education,
20 PDUs
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Save time and money with effective knowledge management.
Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.
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Mapping Support Processes
HDI Education,
6 PDUs
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Learn a procedure to map processes to identify weaknesses and inefficiencies.
Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.
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Release Management
HDI Education,
6 PDUs
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Learn the principles behind effective release management.
Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.
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Service Level Management
HDI Education,
6 PDUs
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Learn how to implement ITIL best practice methodologies for service level management.
Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.
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Service Management Essentials
HDI Education,
13 PDUs
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Focus on the customer-facing processes that will increase the value of IT services to the business.
Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.
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Structured Problem Solving for the Support Professional
HDI Education,
13 PDUs
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Explore and address the major areas that affect one's ability to troubleshoot effectively.
Documentation Requirements: If you attended an onsite course, please provide the name of the hosting company.
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