HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

On Demand	HDI Support Center Analyst Price: $849.00 Guaranteed To Run	HDI Support Center Analyst On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Unlimited Seats
On Demand	HDI Customer Service Representative Price: $549.00 Guaranteed To Run	HDI Customer Service Representative On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Unlimited Seats
On Demand	KCS Principles Price: $999.00 Guaranteed To Run	KCS Principles On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Unlimited Seats
On Demand	KCS Foundation Price: $549.00 Guaranteed To Run	KCS Foundation On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Unlimited Seats
On Demand	HDI Support Center Team Lead Price: $949.00 Guaranteed To Run	HDI Support Center Team Lead On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Unlimited Seats
On Demand	HDI Desktop Advanced Support Technician Price: $899.00 Guaranteed To Run	HDI Desktop Advanced Support Technician On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Unlimited Seats
Nov 03, 2025 - Nov 04, 2025 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Price: $1,929.00 Guaranteed To Run	Artificial Intelligence in the Support Organization Nov 03, 2025 - Nov 04, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list. Sold Out. Join the wait list.
Nov 04, 2025 - Nov 05, 2025 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,699.00 Guaranteed To Run	HDI Support Center Analyst Nov 04, 2025 - Nov 05, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list. Sold Out. Join the wait list.
Nov 05, 2025 - Nov 07, 2025 HDI, Virtual Classroom	HDI Support Center Manager Price: $2,299.00 Guaranteed To Run	HDI Support Center Manager Nov 05, 2025 - Nov 07, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 5 seats left Only 5 seats left
Nov 12, 2025 - Nov 13, 2025 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Price: $1,799.00 Guaranteed To Run	Troubleshooting and Problem-Solving Bootcamp Nov 12, 2025 - Nov 13, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 4 seats left Only 4 seats left
Nov 18, 2025 - Nov 19, 2025 HDI, Virtual Classroom	Change Management Principles Price: $1,999.00	Change Management Principles Nov 18, 2025 - Nov 19, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 19, 2025 - Nov 20, 2025 HDI, Virtual Classroom	HDI Support Center Team Lead Price: $1,899.00 Guaranteed To Run	HDI Support Center Team Lead Nov 19, 2025 - Nov 20, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 7 seats left Only 7 seats left
Nov 20, 2025 - Nov 21, 2025 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,799.00 Guaranteed To Run	HDI Desktop Advanced Support Technician Nov 20, 2025 - Nov 21, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 01, 2025 - Dec 02, 2025 HDI, Virtual Classroom	Problem Management Principles Price: $1,999.00	Problem Management Principles Dec 01, 2025 - Dec 02, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 02, 2025 - Dec 04, 2025 HDI, Virtual Classroom	KCS Principles Price: $1,999.00	KCS Principles Dec 02, 2025 - Dec 04, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description