HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Navigating the Value Stream: Applying ITIL4 to Modern Service Management

with Brian Hollandsworth , John Custy
Dec 14, 2021 - 1:00 p.m. EDT

In this insight-packed webinar, you’ll gain a better understanding of the ITIL4 framework and its role in providing effective governance and management of your products and services. 

Following the Leaders: A Panel Discussion on Making Enterprise Service Management Work

with Andrew Graf , Nick Farthing , Saby Waraich , Roy Atkinson
Apr 13, 2021 - 2:00 p.m. EDT
In this webinar, you’ll hear from industry expert Roy Atkinson, Saby Waraich, Nick Farthing, and Andrew Graf, who will share their ESM journeys: what sparked them, how they got started, where they are now, and what they envision for the future. You’ll also have the opportunity to ask...

Employ Interactive Virtual Training to Address Skill Gaps and Engage Teams

with Peter Mcgarahan , Todd Piccuillo , Randy Celaya
Mar 23, 2021 - 1:00 p.m. EDT

In this webinar, you'll learn how to avoid using remote working as an excuse to avoid investing in high impact, personalized training. Gain confidence in your team’s ability to perform, execute and connect. HDI can help you get there.

AI Means Business: A Panel Discussion on Modernizing Knowledge Management

with Chris Payne , Mary Frances Coryell , Doug Tedder
Feb 23, 2021 - 1:00 p.m. EDT

In this panel discussion, HDI’s Doug Tedder, Indiana Universty’s Chris Payne, and Ivy.ai’s Mary Frances Coryell will focus in on one of the most common applications of AI in service and support – chatbots – and the implications for both knowledge management and self-service.

Move Forward by Shifting Left: Enabling Self-Service and First-Level Resolution in 2021

with Andrew Gilliam , Bruce Macdonald, Sr. , Richard Sykora
Jan 19, 2021 - 1:00 p.m. EDT

In this webinar, we explore how support organizations can identify and act on opportunities to enable self-service and first-level resolution, drive customer adoption, and serve customers more quickly and accurately.